A commercial service organization built for South Florida operations

I started the Berne family of operations in 2015 because South Florida's commercial kitchens, supermarkets, hotels and production lines were getting the residential treatment from service vendors — no SLA, no COI, no dispatch reliability, and a $400 invoice for a $40 diagnostic. Every hour a walk-in is down, inventory is at risk, food cost climbs, and operations stall. We built Berne Commercial's dispatch, technician roster, parts inventory, and paperwork around that reality — not around the homeowner one.

Eleven years in, the operation is 18 W-2 technicians on the road, 29,300+ services completed across the Berne family, and a 4.79★ aggregate rating across 1,373 verified customer reviews. The technicians are engineer-trained — which is why we take on the work other shops walk away from: control-board diagnostics, complex refrigeration loops, full walk-in rebuilds, glycol beer systems, commercial laundry with custom electrical, NSF inspector recoveries. We do not sell easy jobs. We solve hard ones — under SLA, under COI, under NDA when the operator requires it.

How we work with operators: a single dispatcher contact for multi-unit portfolios, mobile-uploaded invoices and photos-on-completion for the AP department, a tiered parts warranty on the actual paperwork — up to 10 years on sealed-system welds, 2 years mechanical, 1 year electronics, plus 90 days on labor — and a same-day commercial standard for emergency calls inside Miami-Dade, Broward, and Palm Beach. Diagnostic on a commercial site is a flat $89, free if you proceed with the repair. We carry OEM parts for the verticals we run dispatch for — Hobart, Vulcan, True, Manitowoc, Hoshizaki, Rational, Garland, Traulsen, Beverage-Air, Frymaster on the kitchen side; Speed Queen, LG, Continental, Wascomat on commercial laundry — Berne is an LG Authorized Service Center for LG refrigeration and laundry equipment.

Berne Commercial is one of three coordinated brands inside the Berne family. Residential customers are served by our consumer arm bernerepair.com. High-end residential — Sub-Zero columns, Wolf dual-fuel, Miele built-ins for Bal Harbour / Fisher Island / Sunny Isles households — is dispatched through berne-repair.com. The same training standard, the same W-2 employee model, and the same accountability flow across all three. Berne Commercial dispatches from 1001 N Federal Hwy #230 in Hallandale Beach (HQ) and 131 S Federal Hwy #533 in Boca Raton. Three commercial lines: (754) 345-4515, (954) 569-8550, and (561) 858-9919. Licensed, insured, COI-ready.

Berne is a member of MSA World (Marcone Servicers Association), the leading industry association for appliance service contractors. Our technicians complete continuous training on emerging refrigeration and commercial-equipment technology through MSA World coursework and OEM (Sub-Zero, Wolf, Miele, Hobart, Manitowoc, Hoshizaki, Rational) certification updates — so the truck arriving at your loading dock is equipped to service the equipment you actually run, not a five-year-old spec sheet.

Where we are going: the commercial footprint widens through 2026 and 2027 — six to eight technicians added to the fleet over the next 18 months, expanded coverage on the Gulf Coast (Tampa, Sarasota, Naples), and a dedicated multi-location dispatcher for restaurant groups and property-management portfolios. The premise is unchanged: South Florida hospitality and operations should not have to discover the vendor-reliability gap on a Friday night with the walk-in at 52°F.