Terms of Service

These terms govern commercial equipment repair service provided by Berne Commercial Repair ("we," "us," "our") to your business ("Customer"). By submitting a dispatch request, accepting a scheduled visit, or issuing a purchase order to us, you agree to these terms. Where a signed Master Service Agreement is in effect, the MSA controls to the extent of any conflict.

1. Service scope

We provide on-site commercial equipment diagnostic, repair, and maintenance service across Miami-Dade, Broward, Palm Beach, and surrounding South Florida counties. Equipment categories include commercial refrigeration (walk-ins, prep tables, ice machines, deep freeze), restaurant equipment (ranges, ovens, fryers, salamanders, steamers, dishwashers), commercial laundry, and back-of-house systems for restaurants, hotels, healthcare, multifamily, and production facilities.

2. Dispatch and response

• Emergency dispatch is offered same-day where capacity allows. Standard windows are typically 2 hours.
• After-hours and weekend dispatch are available with a premium rate; quoted on request.
• We confirm the service window by phone before dispatching a truck.
• Customer must designate an on-site contact authorized to grant access, approve repairs, and sign the work order.

3. Service-call fee and pricing

• The commercial service-call (diagnostic) fee is $89. It is applied toward the approved repair if you authorize work on the same visit.
• Repair pricing is quoted flat-rate or time-and-materials, disclosed in writing before work begins.
• Parts costs are disclosed upfront. Special-order, OEM-only, or expedited parts may require a deposit.
• The on-site contact authorizes repairs in writing (signed estimate or digital work order) before parts are ordered or labor begins.
• For accounts with a signed MSA, pricing follows the rate schedule in the MSA.

4. Warranty

• 90-day workmanship warranty on labor of any completed repair.
• Manufacturer warranty on OEM parts as supplied (typically 1 year).
• Warranty is void if the equipment is modified or serviced by another vendor after our repair, if the failure is unrelated to the original work, or if the equipment was damaged by water, electrical surge, abuse, or pest activity.

5. Customer responsibilities

• Provide reasonable access to the equipment, electrical disconnect, and any required isolation valves.
• Maintain refrigerant logs and ammonia/CO₂ reporting where applicable; we will document our work but the underlying log obligation remains with the operator.
• Disclose known safety hazards (gas leaks, electrical faults, slip hazards) before our technician arrives.
• Notify us promptly of warranty issues so we can re-dispatch under the warranty period.

6. Vendor onboarding, COI, and confidentiality

For procurement-onboarded accounts we provide W-9, EPA Section 608 certification, current Certificate of Insurance naming the Customer as additional insured on request, and any required vendor-portal registrations. We will sign Customer-provided NDAs and routinely observe confidentiality with respect to floor plans, equipment inventory, recipes, occupancy data, and any other operational detail observed on site, regardless of whether an NDA is in force.

7. Payment terms

• Standard payment terms: Net 15 for invoiced accounts; due on completion for one-off visits without an MSA.
• Accepted payment: ACH, check, credit/debit card, Zelle.
• Late balances may accrue 1.5% per month interest after 30 days.
• Returned-payment fee: $50 per occurrence.
• Disputed invoices must be raised in writing within 15 days of invoice date; otherwise the invoice is deemed accepted.

8. Cancellation and no-show

Customer may cancel or reschedule a non-emergency visit at no charge up to 2 hours before the arrival window. Cancellations inside that window or no-shows when the technician arrives may incur a trip fee equal to the service-call rate, covering dispatch time.

9. Limitation of liability

Our maximum liability for any claim arising from a service visit is limited to the amount Customer paid for that visit, except as required by Florida law. We are not liable for consequential damages (food spoilage, business interruption, lost room nights, lost revenue) except where caused by our gross negligence. Where a signed MSA exists, the liability provisions of the MSA control.

10. Insurance

We maintain General Liability and Workers' Compensation coverage at industry-standard limits. A current COI is available on request from bernerepair@gmail.com.

11. Dispute resolution

Florida law governs these terms. Disputes that cannot be resolved directly with our dispatch and operations team will be submitted to binding arbitration in Broward County, Florida, before any court action. Each party bears its own arbitration costs unless the arbitrator awards otherwise. Where a signed MSA includes a different venue or process, that provision controls.

12. Updates

We may update these terms; material changes are posted here with a new "Last updated" date. For MSA-governed accounts, change-control follows the MSA.

Contact

Email bernerepair@gmail.com · phone (754) 345-4515.

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