Operations
Lina
Dispatch Operator
Dispatch Operator — scheduling service visits and keeping commercial customers updated from first call through job completion.
Background
Commercial customers don't just need a fix — they need to know when the tech arrives, what happens if a part is ordered, and who to call with a question. The dispatch operator role owns that communication loop.
What this role covers
Service visit scheduling, ETA updates, follow-up coordination when a job needs a parts order or a second visit, and day-of communication with restaurant managers and property managers.
Why I work at Berne
Berne's dispatch desk reads the technician's notes from the last visit before booking the next one. That context makes the job possible to do well.
Service area
Phone and email coverage during business hours across all Berne service areas.