Keith
Dispatch Lead Operator — first triage on incoming commercial tickets, and the person who decides which tech goes where, in what order.
Background
Dispatch is the difference between a same-day fix and a return visit. The lead operator role covers ticket triage, technician routing, ETA windows, and the day-of communication that keeps a property manager calm when a walk-in goes down at 6 a.m.
What this role covers
Live routing across Miami-Dade, Broward, and Palm Beach. Triage of incoming dispatch tickets, emergency prioritization for refrigeration and food-safety-critical equipment, and ETA communication to the customer.
Why I work at Berne
Berne dispatch runs on real software and real notes from real techs — not whiteboards and guesses.
Service area
Coordinates the full fleet across Miami-Dade, Broward, and Palm Beach.