Bogdan
Operational Director — responsible for the machine behind the fleet: dispatch standards, vendor compliance, parts logistics, and the service quality the customer actually feels.
Background
Operations covers everything that doesn't happen on a truck but makes the work on the truck possible: the dispatch board, fleet capacity planning, vendor compliance for property-management clients, and the escalation path when a commercial account needs an answer today.
What this role covers
Day-to-day oversight of the dispatch and operations team, technician capacity planning across Miami-Dade, Broward, and Palm Beach, COI and vendor-portal compliance, and commercial-account escalations.
Why I work at Berne
Berne treats dispatch and compliance as features, not checkboxes. That makes this role about service quality, not paperwork.
Service area
Oversees operations for the full Berne service area — Miami-Dade, Broward, and Palm Beach.