Operations
Artem
Operational Manager & IT
Operational Manager and IT — the systems side of dispatch: the software, routing tools, phones, and ticketing that turn an inbound call into a tech at your door.
Background
Berne dispatch runs on real software — ticketing, live routing, and service history per site — not whiteboards. Someone has to keep that stack running, integrated, and honest. That's this role.
What this role covers
Dispatch and ticketing systems, technician routing tools, phone and online-request intake, and the operational reporting that multi-location commercial accounts ask for.
Why I work at Berne
Dispatch quality is a software problem as much as a people problem. Berne invests in both.
Service area
Systems support for the full dispatch operation across Miami-Dade, Broward, and Palm Beach.