Operations
Alina
Dispatch Operator
Dispatch Operator — owning the follow-up side of the desk: parts arrivals, return visits, and the updates that keep an operator's office in the loop.
Background
Commercial repairs often need a second visit once the part lands. That gap is where downtime grows if nobody owns it — so this role owns it.
What this role covers
Parts-arrival notifications, return-visit scheduling, open-ticket follow-ups, and closing the loop with property managers and kitchen managers after service.
Why I work at Berne
Every open ticket has notes and a next step, so follow-up calls carry real information instead of apologies.
Service area
Phone and email coverage during business hours across all Berne service areas.