Operations
Alice
Dispatch Operator
Dispatch Operator — first point of contact for incoming commercial service calls, from a walk-in running warm to a warewash line that stopped mid-shift.
Background
Commercial intake has details residential doesn't: equipment models, COI requirements, service windows the kitchen can actually allow. Capturing those on the first call is what makes the visit productive.
What this role covers
Incoming call intake, equipment and access notes for technicians, dispatch ticket creation, and scheduling that respects service windows and prep hours.
Why I work at Berne
Operators here see the same board the technicians do — what gets promised on the phone is what happens on site.
Service area
Phone coverage during business hours across all Berne service areas.