Operations
Customer Service Lead
Customer service lead — the first voice on the phone when a commercial customer calls Berne, and the person who follows up after the tech leaves.
Background
This role owns the customer experience from first call through invoice and warranty follow-up. Every escalation lands here first — before it becomes a problem for the owner.
What this role covers
Inbound call qualification, customer onboarding for new commercial accounts, post-service follow-up calls, warranty claim coordination, and the kind of small-print communication that prevents disputes before they happen.
Why I work at Berne
Berne backs the work in writing. That makes the customer-service job possible to do honestly.
Service area
Phone and email coverage during business hours across all Berne service areas.